Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment issues the same day you call. Our technicians carry the necessary tools and parts to complete track repairs on the first visit. For standard track alignment issues, the repair typically takes 30-60 minutes. If there's significant damage requiring track replacement, we may need to order specific parts, but we'll provide a temporary solution to keep your door operational in the meantime.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can be caused by several factors: physical impact (hitting the door with a vehicle), loose mounting brackets, worn rollers, debris buildup in the tracks, or natural settling of your home's structure over time. Temperature fluctuations can also cause metal tracks to expand and contract, potentially leading to alignment issues. Regular maintenance can help prevent these problems, and we recommend an annual tune-up to keep your tracks properly aligned.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We partner with several financing providers to offer low monthly payments, 0% APR promotional periods, and flexible terms to fit your budget. During your free consultation, our technician can discuss all available financing options and help you find a plan that works for your needs. We believe every homeowner deserves a quality garage door, regardless of budget constraints.

Question 4

What's included in your garage door tune-up service?

Accepted Answer

Our comprehensive 25-point tune-up includes: visual inspection of all components, lubrication of springs, hinges, rollers, and tracks, safety sensor testing and calibration, spring tension adjustment, track alignment check, opener settings optimization, weather seal inspection, hardware tightening, balance testing, and a detailed maintenance report. This preventive care extends your door's lifespan and helps avoid costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single-car garage door installation typically takes 3-4 hours, while a double-car door may take 4-6 hours. This includes removing the old door, installing the new door and tracks, mounting the opener (if new), programming remotes, and testing all safety features. We always complete installations in a single visit and clean up thoroughly before leaving. For custom doors or complex installations, we'll provide a specific timeline during your consultation.

Question 6

Do you provide emergency service on weekends and holidays?

Accepted Answer

Absolutely! We offer 24/7 emergency garage door service, including weekends and holidays. Garage door emergencies don't follow a schedule, and neither do we. Our emergency team maintains the same 2-hour response time guarantee regardless of when you call. Best of all, we don't charge overtime rates for after-hours, weekend, or holiday calls—you pay the same fair price any time.

Question 7

What brands of garage doors and openers do you service?

Accepted Answer

We service all major brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, CHI, and more. Our technicians are factory-trained on most major brands and carry a wide selection of parts. If you have an older or less common brand, we can usually source the necessary parts within 24-48 hours. During your service call, we'll assess your specific equipment and provide the best solution.

Question 8

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs are mounted horizontally above the garage door opening and use torque to lift the door. They're more balanced, quieter, and typically last longer (15,000-20,000 cycles). Extension springs run along the horizontal tracks on each side of the door and stretch to provide lifting power. They're more affordable but have a shorter lifespan (10,000 cycles) and require safety cables. We recommend torsion springs for most applications due to their superior safety and longevity.

Question 9

How can I tell if my garage door springs need replacement?

Accepted Answer

Signs that your springs need attention include: the door feels heavier than usual to lift manually, the door doesn't stay open or closes too quickly, you hear unusual squeaking or grinding noises, visible gaps in torsion springs, or the door appears crooked when opening. Never attempt to repair or replace springs yourself—they're under extreme tension and can cause serious injury. Call us for a professional assessment if you notice any of these warning signs.

Question 10

Do you offer warranties on your work?

Accepted Answer

Yes! All our services come with a 1-Year warranty covering both parts and labor. For new door installations, you'll also receive the manufacturer's warranty on the door itself, which typically ranges from 3-10 years depending on the product. Our warranty covers any defects in workmanship or premature failure of parts we installed. We stand behind our work and want you to have complete confidence in choosing us.

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